Incivility in Nursing Webinar

Join us as we explore incivility in nursing and how it interacts with education, employment, burnout, safety and patient outcomes.

At the end of the presentation participants will be able to:

  • Identify the incivility in nursing education and practice environments
  • Discuss the incidence of incivility in nursing education and in the workplace
  • Discuss the impact of incivility on employee absenteeism, turnover, and burnout rates; effects on communication, voice, and bystander effect; and patient safety/quality outcomes
  • Identify interventions and resources to manage incivility and find your voice

To register for just the recording, please sign up to receive notice when the recording is available.

Open to all RNs and LPNs who live or work in Pierce, Thurston, Mason, Kitsap, Grays Harbor, Clallam and Jefferson counties. Webinar recording will be available for two weeks for all nurses in our region. Certificate of Attendance provided to all attendees who attend the live webinar or watch the recording and complete an evaluation form. For more information, contact Rainier Olympic Nurses at (253) 572-7337 or email

Following the event, please complete an evaluation form at When you submit the form, you’ll be given a password to download the certificate of attendance at

If you have any issues, please contact us at


Lorena C. Guerrero, PhD, ARNP, FNP-BC

Assistant Professor, Tenured | Pacific Lutheran University School of Nursing

Dr. Lorena C. Guerrero is a native-born Chilean and Latina researcher and educator. She received her first nursing degree in 1994. Dr. Guerrero has practiced as a Family Nurse Practitioner since 2002 after completing her Master of Science in Nursing and Baccalaureate of Science in Nursing with a minor in Nursing Education in 2002. She earned a PhD in 2009 with a focus on clinical nursing research from the University of Texas Health Science Center at San Antonio. Dr. Guerrero is a tenured Assistant Professor of Nursing position at Pacific Lutheran University where she has taught since 2011 in both undergraduate and graduate nursing programs. She has expertise in educational research, primary care, chronic disease management, incivility, diversity, health promotion, and violence prevention. She has worked with underserved communities in Texas and Washington and is committed to improving the health of at-risk populations.